Frequently Asked Questions

Of course! We ship internationally. Shipping rates apply so when checking out please enter your delivery address and shipping rates should be displayed at checkout.

International shipping can take anywhere from 1-21 days and in some cases slightly longer. Please keep in mind COVID-19 might cause delays to your shipment. Especially if your order is international. Once your order has shipped we have no control over shipping times. Please note that you can only make a claim to have your order redelivered after 30 working days from the date your order was shipped out. 

Please keep in mind that in very rare occasions orders made outside of the EU may be subject to VAT / custom fees payable by the customer.

All orders are generally shipped out within 24 - 48 hours.
Delivery times may vary as we ship everything from the U.K. but we will send you an email informing you on your estimated arrival date. 

If for what ever reason you are having an issue placing an order please feel free to email us at info@gayture.com where we will be more than happy to help you. 

We generally allow 3-5 working days for your order to be delivered within the U.K. 

Busy periods during the year may cause slight delays on arrival times but please feel free to email us at info@gayture.com along with your order number and we will be able to assist you regarding your order.

International orders may take longer to arrive depending on your location. As we are based in the U.K. some orders may take longer to clear customs but please bear with us.

Please keep in mind that in very rare occasions orders made outside of the EU may be subject to VAT / custom fees payable by the customer. 
  

Standard shipping within the U.K. is free.

Please keep in mind that in very rare occasions orders made outside of the EU may be subject to VAT / custom fees payable by the customer. 

International shipping rates apply so when checking out please enter your delivery address and a shipping rate should be displayed at checkout. 

If you have any queries regarding placing an order or shipping please feel free to email us at info@gayture.com where we will be happy to help you. 

Once your order has shipped a tracking number is auto-generated and sent to the email provided. We try to ship everything out as quickly as possible. However, if you have no tracking number after 48 hours please contact us info@gayture.com 

If your order hasn't been shipped then we can cancel or amend orders. If your order has already been shipped then unfortunately we wont be able to make any changes to your order as it would have already left our warehouse. 

If you would like to return your item please have a look at our 'How can I get a refund on my item(s)?' section.

For any questions please feel free to email us at info@gayture.com 

If it has been 14 days or less since receiving your order then you may be eligible for a refund. As long as your product isn't damaged and the plastic seal hasn't been removed or tampered with then we may be able to offer you a refund. 

Please email over your order number to info@gayture.com where we will be able to review and verify the items.

We will be able to send you over a returns label where you will be able to send your item(s) back to us. 

Please note that the return shipping label fees will be deducted from the overall total amount refunded.  

Unfortunately we don't offer exchanges on items. However, you can return your items back to us. Please have a look at our 'How can I get a refund on my item(s)?' page. For any questions please feel free to email us at info@gayture.com

Typically, money will be sent back to your account in 3 -5 business days. Shopify, the e-commerce service we use, estimates 10 days but have found that to only be in rare occasions. 

If you would like an update on your refund or have any related questions please feel free to message our support team at info@gayture.com 

Yes! High-quality customer support is extremely important for a quality product, that’s why we do our best to resolve any issues you may encounter.

Please feel free to message our support team at info@gayture.com where we would love to help you out with any issues. 

If you would like any additional help/support or would like to get in touch with us then please feel free to send us over an email at info@gayture.com