FAQs – GAYTURE

FREQUENTLY ASKED QUESTIONS

SHIPPING

I don't live in the U.K. Can I still place an order?

Of course! We ship internationally. Shipping rates apply so when checking out please enter your delivery address and a shipping rate should be displayed at checkout.

If for what ever reason you are having an issue placing an order please feel free to email us at info@gayture.com where we will be more than happy to help you.

How long will my order take to arrive?

We generally allow 3-5 working days for your order to be delivered within the U.K.

Busy periods during the year may cause slight delays on arrival times but please feel free to email us at info@gayture.com along with your order number and we will be able to assist you regarding your order.

International orders may take longer depending where you live. As we are based in the U.K. some orders may take longer to clear customs but please bear with us.

Do I have to pay for shipping?

Shipping within the U.K. is free.

International shipping rates apply so when checking out please enter your delivery address and a shipping rate should be displayed at checkout.

If you have any queries regarding placing an order or shipping please feel free to email us at info@gayture.com where we will be happy to help you.

Returns - Exchanges - Cancellations

Can I cancel / amend my order?

If your order hasn't been shipped then we can cancel or amend orders. If your order has already been shipped then unfortunately we wont be able to make any changes to your order as it would have already left our warehouse.

If you would like to return your item please have a look at our 'How can i return my item(s)?' section.

For any questions please feel free to email us at info@gayture.com

How can I get a refund on my item(s)?

If it has been 14 days or less since receiving your order then you may be eligible for a refund. As long as your product isn't damaged and the plastic seal hasn't been removed or tampered with then we may be able to offer you a refund.

Please email over your order number to info@gayture.com where we will be able to review and verify the items.

We will be able to send you over a returns label where you will be able to send your item(s) back to us.

Please note that the return shipping label fees will be deducted from the overall total amount refunded.

How can I exchange my item(s)?

Unfortunately we don't offer exchanges on items. However, you can return your items back to us. Please have a look at our 'How can I get a refund on my item(s)?' page.

For any questions please feel free to email us at info@gayture.com

How long will my refund take to process?

Typically, money will be sent back to your account in 3 -5 business days. Shopify, the e-commerce service we use, estimates 10 days but have found that to only be in rare occasions.

If you would like an update on your refund or have any related questions please feel free to message our support team at info@gayture.com

SUPPORT

Do you offer support if I need help?

Yes! High-quality customer support is extremely important for a quality product, that’s why we do our best to resolve any issues you may encounter.

Please feel free to message our support team at info@gayture.com where we would love to help you out with any issues.

Additional support

If you would like any additional help/support or would like to get in touch with us then please feel free to send us over an email at info@gayture.com